The City of Roanoke and Virginia 811 (VA811) will hold a dedication and ribbon-cutting ceremony for a new Communications Center that houses the city’s E-911 Center and the VA811 Contact Center. This event will be broadcast via Facebook LIVE as to cut down the number of people in attendance due to COVID-19.  Located at 1830 Blue Hills Circle (in the Roanoke Centre for Industry and Technology), the facility creates a culture that promotes innovative thinking, information sharing, and an increased awareness and interaction with our community.

The city’s E-911 Center receives more than 250,000 calls each year; Virginia 811 receives more than one-and-a-quarter-million utility locate requests (“tickets”) each year.  To accommodate both agencies’ volume of calls or contacts, the new building is divided into three areas – a contact center for each agency and common spaces.

Features include:

• Space dedicated for a robust training environment
• Room for expansion as needs change in the 911 services industry
• Space for a backup center for neighboring jurisdictions without hindering current operations
• Fully-redundant and resilient power, water, and HVAC
• Administrative office space, conference and small meeting rooms, and clerical/copy areas essential to the operation of each entity

Options for watching the event LIVE:

Facebook Live

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